What Is Mystery Shopping Doing In Self Storage

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Author: Self Storage

Article source: http://www.articledeshboard.com/. Used with author's permission.

What is mystery shopping? If you have been around the self storage business for very long, you have probably heard some one speaking of a mystery shopping program. Before you were familiar with the self storage industry, you probably equated secret shopping with restaurants, retailers, hotels, etc. You may have wandered, What is mystery shopping doing in the self storage industry?

The truth is, the self storage industry needs mystery shopping as much as any sales, retail, real estate or hospitality industry. More specifically, your self storage business needs to discover what is mystery shopping. Consider that a prospective tenant may have two or three local businesses where he can get a free storage unit quote. One of those local facilities is your store. Will your manager have the right training and knowledge to close the sale over the phone and make a self storage reservation for your business? If you can not confidently say, YES! Then you should explore more into exactly what is mystery shopping.

Secret shopping allows you to gain an objective view of the level of customer service your staff offers as well as benchmark their sales skills and create a plan to improve each area. You may still be asking yourself, What is mystery shopping going to do for my self storage business?

Our self storage clients enjoy the various mystery shopping and sales training services offered through our Sales Team Management programs. We take an interest in the improvement of the sales skills and success of your leasing team by customizing services that will reflect the personal goals of your business. Asking what is mystery shopping only opens the door to more questions.

We do not offer a cookie cutter answer or mold for every self storage owner to fit into. When you ask us, What is mystery shopping? We ask you what kind of service you are looking for. Do you want a service to monitor your staff and see if they pick up the phone? Or do you want a service to improve the telephone sales skills and customer service of your staff? What do you want to gain from a secret shopping program and what do you expect from your mystery shopping provider? In your perfect scenario, what is mystery shopping going to accomplish for your business?

It is our aim to deliver cutting edge sales training. The unique factor in our company is that we have a highly trained sales force at the ready to teach your staff. By taking advantage of our years of experience and hundreds of thousands of self storage phone calls, your staff will be able to lead a customer through qualifying questions as they build value in your store and seamlessly close a new rental all over the phone.

What is the answer to the questions, What is mystery shopping and what is mystery shopping doing in the self storage industry? With our company, secret shopping is a sales training tool that will invest in the success of your sales team and improve the level of sales skills and customer service. Self storage secret shopping is a growing trend because smart business owners realize the potential revenue increase that secret shopping brings to their bottom line.

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